Simple rules, stated upfront: what is refundable, what isn't, and how to request one.
Last updated: October 2026.
The 48-hour diagnostic is always free and asks for no payment details. There is nothing to refund — and nothing to cancel.
Sprint fees reserve dedicated build time, so they work like this: cancel before kickoff and any upfront payment is refunded in full. Once kickoff starts, the sprint fee is non-refundable, and everything built to date is handed over to you with full access.
Retainers bill monthly in advance and can be cancelled with 15 days' written notice. The current month is non-refundable; any prepaid future months are refunded pro-rata within 7 business days of cancellation.
Money you pay to ad platforms (Google, Meta, TikTok, Microsoft, Amazon, and others) is between you and those platforms — we cannot refund it. Unspent credit stays inside your own ad accounts, which you own and control.
Write to manoj.marketinghelp@gmail.com from your billing email with your invoice number. Approved refunds go back to the original payment method within 7 business days. If anything feels wrong, talk to us before raising a chargeback — we resolve billing disputes directly and fast.
Anything unclear: manoj.marketinghelp@gmail.com or +91 88707 27145.
Start with a free 48-hour diagnostic. A founder reviews your funnel personally and sends a written report on where revenue leaks.